Return & Refund Policy
Returns & Refunds
At KC3 Beauty, every order is checked before it ships. Because our perfumed alcohol is a sealed hygiene product, we accept returns and replacements only for items that arrive damaged, defective, or incorrect (a wrong scent, size, or product from what you ordered).
What's covered
- Bottles that arrive leaking, broken, or with a damaged seal
- A defective product
- The wrong scent, size, or item versus your order
What's not covered
- Change of mind, wrong scent chosen by mistake, or "didn't like the smell"
- Items opened or used, where there's no defect
- Damage caused by mishandling after delivery
How to request a return
- Contact us within 7 days of receiving your order at kc3beautyproductstrading@gmail.com / Our Facebook page.
- Include your order number and a short note on the issue.
- Attach clear photos of the item and the packaging (a quick video helps us process it faster, but isn't required).
How it's resolved
Once we confirm the issue, you can choose a free replacement of the same item or a full refund. For damaged or wrong items, KC3 Beauty covers any return shipping — and in most cases you won't need to send the item back.
Refunds
Approved refunds go back to your original payment method. For Cash on Delivery orders, we'll refund via GCash, Maya, or bank transfer. Please allow 3–5 business days to process, plus your bank or e-wallet's posting time.
Questions? Message us at kc3beautyproductstrading@gmail.com.